Our goal is to provide you with an excellent service experience. If you're not completely satisfied with your order, we will do everything we can to assist you. Once your order is received, please review the order as soon as possible. If you believe you have received an incorrect or defective item, please contact our customer service team within 5 business days of receipt of your order.
ORDER CHANGES & CANCELLATIONS
At the time an order is submitted, itis automatically sent to our fulfillment team. Because this process occurs quickly, we are not able to modify or cancel orders once submitted. Please be sure to review and confirm your orders before submitting.
RETURN FOR REFUND PROCESS
All returns must be received within 30 days* of delivery (customer pays for return shipping).
Shipping fees are non-refundable, unless there was a mistake on our end.
If your apparel or shoe item is too small or too large, upon purchase of the corrected size, we offer a one-time courtesy, postage paid return, for the item you are sending back. We will issue a refund for the original item once the item is received.
If a refund only, is preferred, then the return for refund process applies (customer pays for return shipping).
Circumstances ELIGIBLE for Refund or Exchange
- Faulty items damaged/broken upon arrival.
- Incorrect size/color.
ALL RETURNS MUST:
- Have NO signs of wear, washing, or improper care
- Have NO damage or stains
- Items with tags, must have all tags attached.
- Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
HOW TO RETURN:
To initiate a return, please submit your request through our return center: https://inquestyle.com/a/returns
Please do not return directly to the address on the received package. The appropriate return address will be provided via your support ticket.
Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier tracking number.
Return Processing Time
Once we receive your item(s) at our facility. Please allow 2 - 5 business days to process the return.
Products NOT ELIGIBLE for Return (for health & safety purposes)
- Undergarment items (panties/shapewear, underwear, boxers, bras, socks)
- Facemasks / Face Gaiters
Refused, unclaimed, undeliverable orders or merchandise returned are subject to a restocking fee of up to 20%, including any return shipping costs.
Only item(s) purchased directly through the inQue.Style.com site can be returned according to these policies. Products purchased through third-party sites, must adhere to the refund and return policies for those sites. If you purchased your item(s) from a third party website or retailer, please contact the third party vendor to process your return.
Please contact us with any questions.