Refunds & Returns Policy

Refund Policy

Our goal is to provide you with an excellent service experience. If you're not completely satisfied with your order, we will do everything we can to assist you.

Once your order is received, please review the order as soon as possible. If you believe you have received a defective item, were sent incorrect items, or are missing items, please contact our customer service team within 3 business days of receipt of your order. 

In the event the problem cannot be resolved through replacement, we will issue a refund in the form of a gift card sent via email (we cannot issue refunds). Gift card codes and store credit codes expire five years from the date of issue.

The provisions outlined within this return policy apply to all products sold directly on this site. This policy applies to both domestic and international orders.

Return Process

All returns must be received within 30 days* of the date that we ship out your order (customer pays for return shipping)

All return items MUST:

  • Have NO signs of wear, washing, or improper care
  • Have NO damage or stains
  • Items with tags, must have all tags attached.
  • Include a copy of the original receipt and specify or highlight the item of return if there are multiple items listed on your receipt. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

How to Return an Item

To initiate a return, please contact our Customer Care team via email at support@inquestyle.freshdesk.com with your order number, the reason(s) for your return.

Returned Package

1. Please do not return directly to the address on the received package. The appropriate return address will be provided via your support ticket.

2. Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier.

Returns Processing Time & Fees

Shipping is non-refundable, unless there was a mistake on our end. Once we receive your item(s) at our facility, please allow 5 - 7 business days to process the return.

Exchanges

We currently do not support exchanges. Once orders have been submitted, they cannot be changed or cancelled.

FINAL SALES

  • All customer specific personalized item(s) (i.e., logos, names, sayings, and customer provided design) are FINAL SALES and are not eligible for return (however, we will do everything we can to assist should an issue occur).
  • Items purchased at a discounted price is a FINAL SALE and is not eligible for return.

Products Not Eligible for Return

  • Undergarment items (womens panties, mens underwear - for health & safety reasons)
  • Swimsuits (for health & safety reasons)
  • Facemasks (for health & safety reasons)
  • Wall Murals (these are uniquely created per custom order)
  • Wall Paper Panels  (these are uniquely created per custom order)

Items Purchased from Third-party Retailers

Only item(s) purchased directly through the inQue.Style.com site can be returned according to these policies. Products purchased through third-party sites, must adhere to the refund and return policies for those sites. If you purchased your item(s) from a third party website or retailer, please contact the third party vendor to process your return.

Refunds will not be granted for purchases received through shopping points or giveaways.

Please contact us with any questions: support@inquestyle.freshdesk.com | 843-900-0084